It is our primary aim to provide the best service at all times. However, if you are unhappy or dissatisfied with any aspect of the service you have received, you are encouraged to contact us and let us know at the soonest. Please email, Mustafa Sayed, and he will investigate the matter promptly, carefully and provide a written response.
If you are unsure or confused about the process of complaints click here (see attachment of full complaints procedure, I have attached a separate document for you to upload and tag it here) for a full copy of the procedure. .
We hope that we will be able to resolve any issues between us and that you will be satisfied with the outcome. However, if you have allowed us time (usually at least 8 weeks) to try to resolve the problem and you remain unhappy, you may be entitled to complain to the Legal Ombudsman. The contact details are:
Legal Ombudsman
PO Box 6806
Wolverhampton
WV1 9WJ
Tel: 0300 555 0333
www.legalombudsman.org.uk
enquiries@legalombudsman.org.uk